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Terms & Policies

Last Updated: Sunday, August 31, 2025

At NHGL Media, we value professionalism, transparency, and trust. These Terms & Policies explain how we deliver our services, protect your information, and handle payments and refunds. By engaging us, you agree to the following.

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1. Services & Deliverables

  • Photography – Coverage for events, weddings, branding, and portraits

  • Videography – Highlights, interviews, promotional and creative storytelling

  • Second Photographer/Videographer – Available upon request for larger events

  • Editing & Post-Production – Color correction, retouching, audio balancing, and final mastering

  • Deliverables – Curated photos and videos via Google Drive link

  • Delivery Timeframes – Photos: 2–7 working days | Videos: 3 days–2 weeks (depending on project scope)

  • Retention – Raw files and download links remain available for 3 weeks before permanent deletion

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2. Terms & Conditions

  1. A 50% deposit is required to confirm your booking. The remaining balance is due upon delivery of final content.

  2. Deliverables will be provided within the agreed timeframe unless otherwise communicated.

  3. Clients are encouraged to provide a clear brief before the shoot. Significant changes after production may incur additional fees.

  4. NHGL Media may use selected photos and videos for portfolio and promotional purposes unless otherwise agreed in writing.

  5. Travel and logistical fees may apply for projects outside Singapore.

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3. Client Responsibilities

  • Ensure venue access, event schedules, and any required permits are arranged in advance.

  • Provide timely information and cooperation to help us capture your event smoothly.

  • Understand that NHGL Media is not liable for missed moments caused by venue restrictions, guest interference, or delays outside our control.

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4. Intellectual Property & Usage Rights

  • All content remains the intellectual property of NHGL Media until full payment is received.

  • Once paid in full, clients may use the final deliverables for personal or agreed commercial purposes.

  • Editing, resale, or redistribution of deliverables without written consent is not permitted.

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5. Privacy Policy

NHGL Media respects your privacy and complies with the Personal Data Protection Act (PDPA) of Singapore.

What we collect: Basic details such as your name, contact information, and event details.
How we use it: To deliver services, provide updates, and maintain records.
What we don’t do: We do not sell or share your data with third parties.
Retention: Files and download links are accessible for 3 weeks before deletion.

You may request access, correction, or deletion of your personal data by contacting us at nhglmedia@gmail.com.

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6. Refund Policy

  • Deposits are non-refundable if a client cancels.

  • If NHGL Media cancels due to unforeseen circumstances, a full refund will be issued.

  • In cases of illness, weather, or emergencies, deposits will be transferred to a new date.

  • Partial refunds may be considered only if deliverables fall significantly below agreed standards.

  • Refunds are not applicable for dissatisfaction based on artistic style if the agreed scope was met.

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7. Force Majeure

NHGL Media will not be held responsible for delays or cancellations caused by events beyond our control, including but not limited to: natural disasters, technical failures, accidents, or government restrictions.

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8. Governing Law

These Terms & Policies are governed by the laws of Singapore.

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9. Contact Information

NHGL Media – Professional Photography & Videography
Nicholas Ho Guo Liang
Email: nhglmedia@gmail.com
Phone: +65 8488 6481
Website: www.nhglmedia.com

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